Responsible Gaming

At 123bet Responsible Gaming
Keep it fun, keep it within limits

Betting is about entertainment, not just winning. 123bet believes the game is truly enjoyable when every player knows their limits and plays responsibly. Our responsible gaming policy is designed to keep your experience safe and fun.

18+
Age Restriction
24/7
Support Services
100%
Safe platform
5
Protection Tools
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Important warning

Betting is for those aged 18 and above only. It's a form of entertainment, not a source of income. If you feel your play is getting out of control, contact 123bet support immediately.

Our safeguards

How 123bet supports you Keeps you protected

123bet follows multiple effective tools and policies for responsible gaming to keep you in control at all times.

Setting a deposit limit

You can set your own daily, weekly, or monthly deposit limits. Once set, a limit takes effect immediately; if you want to increase it, a 7-day waiting period applies.

Session Time Limit

Set a time limit for each session before you start. When the time is up, 123bet will automatically send you a reminder and, if needed, close the session.

Cooling-off period

If you need a short break, activate a cooling-off period lasting anywhere from 24 hours to 6 weeks. During this time, you won't be able to place any bets.

Self-Exclusion

If you need a longer break, you can exclude yourself for anywhere from 6 months to permanently. Opening a new account during a self-exclusion period is not possible.

Setting a loss limit

Set a maximum loss amount per day or per week in advance. Once you reach that limit, 123bet will automatically stop your betting.

Connect with professional support

When signs of gambling addiction appear, 123bet can connect you directly with professional counseling services. Our support team is always here for you.

1. What is responsible gaming and why does it matter

Responsible Gaming means enjoying betting and gaming as a form of entertainment — never treating it as a primary life goal or a solution to financial problems. At 123bet, we believe every player has the right to play safely and enjoyably.

Online betting is growing in popularity across Bangladesh, and with it comes a rising risk of gambling addiction. 123bet is committed to responsible gaming because we want every one of our users to stay healthy and happy in the long run. Responsible gaming isn't just about celebrating wins — it's about learning to handle losses too.

There are three core principles of responsible gaming: Time Control, Financial control and Emotional control. Staying mindful of these three things keeps betting fun and reduces the risk of harm. 123bet has built tools to support you on all three fronts.

Remember — betting is a leisure activity. Chasing losses by placing more bets is never a good decision. Use the responsible gaming tools available on 123bet.

2. Recognising the signs of problem gambling

Gambling addiction develops gradually — it often goes unnoticed at first. That's why it's important to stay aware of your own habits. Watch out for these signs:

Repeatedly gambling to try to win back lost money — Betting more to recover what you've lost is a classic sign of chasing losses.
Spending beyond your budget — Using money set aside for food, rent, or your family to place bets.
Hiding your gambling from family and friends — Be cautious if you find yourself increasingly inclined to keep your betting a secret.
Being unable to stop playing — Continuing to play "just a little more" and being unable to stop yourself.
Neglecting work and relationships — Betting is causing problems in your professional or personal life.
Feeling restless or uneasy when not playing — Feeling irritable or anxious when you're not betting.
Betting with borrowed money — Borrowing money from friends, family, or a bank to fund your betting is a serious warning sign.

If you notice several of the signs above in yourself, contact 123bet support right away. We'll help you get the right assistance.

3. 123bet's responsible gaming tools

123bet offers several practical tools to help you play responsibly. You can access all of them anytime from your account settings:

1

Deposit limit

Set a maximum deposit amount for daily, weekly, and monthly periods. Reducing a limit takes effect immediately, but increasing one requires a 7-day waiting period.

2

Loss Limit

Decide in advance the maximum amount you are willing to lose over a given period. Once that limit is reached, betting will stop automatically.

3

Session Time Limit

Set a maximum duration for each session. When the time runs out, you'll receive an alert and the session will end.

4

Reality Check

At set intervals (for example, every 30 minutes), a pop-up will appear letting you know how long you have been playing and how much you have won or lost.

5

Cooling-Off & Self-Exclusion

Use cooling-off for a short break, and self-exclusion for a longer one. Both are covered in detail below.

To use these tools, log in to 123bet and go to the "Responsible Gaming" section in your account settings. Our support team is always on hand if you need help.

4. Setting different types of limits

123bet lets you set several types of limits. The table below covers each limit type and how it works:

Limit Type Duration Takes effect Status
Deposit limit Daily / Weekly / Monthly Immediately (for reductions) Active
Loss limit Daily / Weekly / Monthly Immediately (for reductions) Active
Session Time Limit Per session Immediately Active
Bet Limit Per bet Immediately (for reductions) Active
Increase Limit Any After 7 days Delayed
Remove Limit Entirely Any After 7 days Needs review

Lowering a limit takes effect immediately because it's there to protect you. However, increasing or removing a limit requires a 7-day waiting period — this delay is intentional, to protect you from decisions made in the heat of the moment.

Tip: Set a budget at the start of the month and configure your deposit limit accordingly. It goes a long way toward avoiding regret when the month is up.

5. Self-Exclusion — when you need a break

Self-exclusion is the most powerful responsible gaming tool available. If you feel your gambling is getting out of control, or you simply need an extended break, activate self-exclusion.

123bet offers multiple self-exclusion periods — 6 months, 1 year, 3 years, and permanent closure. During this time:

  • Your account will be fully locked
  • No deposits or bets will be possible
  • A new account cannot be opened using the same details
  • Marketing emails and promotional offers will be turned off
  • Your account balance remains safe and will be returned to you once the period ends

Once self-exclusion is activated, it cannot be cancelled before the set period ends. Please think it through carefully before making this decision. The support team can help you choose the right duration.

To activate self-exclusion, go to the "Responsible Gaming" section in your account settings, or email 123bet support directly. The support team will complete the process within 24 hours.

6. Protecting minors

123bet strictly does not serve anyone under 18. Age is verified during registration, and KYC (Know Your Customer) documents may be requested in cases of suspicion.

Our advice for parents:

  • Use parental control software on your device
  • Keep your 123bet account password away from your children
  • Keep your bank card and payment details secure
  • Have an open conversation with your children about the harms of online gambling
  • If you suspect your child is using 123bet, contact support immediately

If an underage account is identified, 123bet will close it immediately and delete all collected data. We follow a zero-compromise policy when it comes to child protection.

7. Tips for building healthy betting habits

Responsible gaming doesn't mean less fun. In fact, building the right habits makes betting even more enjoyable. The 123bet team recommends the following tips:

  • Play for entertainment only — Never think of betting as a source of income. Treat every wager the way you would a night out at the cinema or a restaurant.
  • Set your budget in advance — Set a spending limit at the start of each month and stick to it. Once you hit that limit, stop playing.
  • Chasing losses — Don't chase your losses with bigger bets. It's the most dangerous habit you can develop.
  • Play with a clear head — Avoid betting when you're tired, drunk, or under serious emotional stress.
  • Take regular breaks — Get up and move around at least once an hour — grab some tea, take a short walk. Avoid sitting in front of a screen non-stop.
  • Set a win limit too — Once you've hit a target win for the day, stop there. Pushing your luck further increases the risk of losing it all.
  • Keep a betting diary — Track how much you spend, win, and lose. It gives you a clear picture of your own habits.
  • Be honest with your family — There's no need to hide your betting. Being open with your family reduces the risk of addiction.

Responsible gaming is actually more fun — because you know you'll still be able to play next month, face your family with confidence, and stay in control of your own life.

8. Frequently asked questions

Yes, all of 123bet's responsible gaming tools are completely free to use. Deposit limits, loss limits, session time, reality checks, cooling-off, and self-exclusion — there's no extra charge for any of them.

While self-exclusion is active, betting and deposits are generally suspended. However, the policy on balance withdrawals may vary depending on your account type. Contact 123bet support for more details.

A request to increase your deposit limit takes effect only after a 7-day cooling period. This delay is there to protect you, so that decisions made in the heat of the moment don't end up causing harm.

Start by talking to them with empathy — listen without judgment. Reaching out to 123bet support can connect you with information on third-party professional counseling services. Support from family and loved ones plays the biggest role in helping someone overcome this kind of problem.

A cooling-off period is a short-term break (24 hours to 6 weeks) that ends automatically when it expires. Self-exclusion is longer-term (6 months to permanent) and cannot be cancelled before the period is up. Self-exclusion is the more effective option for those with a genuine problem.

123bet does not provide direct counseling services, but our support team can help connect you with professional counseling and mental health resources. Reach out to support via email and we'll share relevant information and referrals.
Play safely

Play responsibly — keep the fun going for good

Every player's safety is our priority at 123bet. Set your limits, stay informed, and enjoy betting as entertainment. Register for free today.

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